The Problem
SheetXAI features aren't working, or you're seeing errors related to API keys or authentication.
Common API Key Issues
- API key is invalid or expired
- API key has extra spaces or characters
- API key is not properly saved
- Integration is not enabled
- Wrong API provider selected
How to Fix API Key Problems
Step 1: Verify Your API Key
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Open Settings in SheetXAI
- Go to Extensions → SheetXAI → Open Chat → Settings
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Search for your API provider (e.g., "OpenAI", "OpenRouter", "Straico")
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Check your API key:
- Verify it's entered correctly (no extra spaces at the beginning or end)
- Ensure the key is complete (not truncated)
- Confirm you're using the correct key for the provider
Step 2: Check Integration Status
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Verify the integration is turned on (some integrations have toggle switches)
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Check if the integration is enabled in the main settings
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Save settings after making any changes
Step 3: Test Your API Key
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Test your feature again after updating the API key
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Check for error messages that might indicate specific issues
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Verify your API provider account has sufficient credits or balance
Common Error Messages
- "API Key Invalid": Your API key is incorrect or expired
- "Insufficient Credits": Your API provider account needs more credits
- "Authentication Failed": The API key format is wrong or the service is unavailable
Best Practices
- Copy-paste API keys instead of typing them manually to avoid typos
- Remove any extra spaces before or after the key
- Keep API keys secure - never share them publicly
- Check expiration dates for time-limited keys
- Verify account status with your API provider
Quick Checklist
- Opened SheetXAI settings
- Found the correct API provider section
- Verified API key has no extra spaces
- Confirmed API key is complete
- Checked that integration is enabled
- Saved settings
- Tested the feature again
Still Not Working?
If API key issues persist:
- Double-check with your API provider that the key is valid
- Try generating a new API key from your provider's dashboard
- Check your account balance or subscription status
- Review integration-specific troubleshooting guides